Shipping Policy

We aim to get your order to you quickly and safely.

Processing Time: Orders are processed within 1–2 business days after payment confirmation. This gives us time to prepare, quality-check, and pack your hair with care.

Delivery Time: Standard shipping takes 3–5 business days (within the U.S.) after dispatch. You’ll receive a tracking number once your order ships.

Shipping Provider: We use trusted carriers like USPS, UPS, or DHL, depending on your location.

Shipping Zones: We currently ship within the united states. If you’re outside these zones, feel free to reach out, we may still be able to assist.

Shipping Fees: Shipping costs are calculated at checkout and depend on your location and selected shipping method.

Delays: While we do our best to ship on time, occasional delays due to weather, holidays, or carrier issues may occur. We appreciate your patience and understanding.

Return & Exchange Policy

Due to the nature of our products, we do not accept returns or exchanges, but we always want you to be happy with your order.

All Sales Are Final

For hygiene and quality assurance reasons, all sales are final. Please double-check your selection (texture, length, quantity) before placing your order.

Order Issues or Defects?

If you receive the wrong item or notice a defect, contact us within 24 hours of delivery. Send us your order number and clear photos, we’ll review your case and do everything we can to resolve it quickly.

Cancellations:

Orders can only be canceled within 1 hour of purchase. After that, our team begins preparing your order and we’re unable to make changes.

We’re a small business, and your satisfaction means the world to us. If something doesn’t feel right, reach out, we’re here to help.