Frequently Asked Questions

➤ What makes your hair different from others online?

We offer 100% raw, unprocessed hair, sourced ethically and crafted for long-term wear. No fillers, no shortcuts. Just soft, full bundles that look and feel like your own.

➤ How long does the hair last?

With proper care, our raw hair can last up to 2–3 years. It’s made to be washed, reused, and styled again and again, just like your natural hair.

➤ Is the hair truly unprocessed and natural?

Yes. Our extensions are completely raw and chemical-free. They’ve never been steamed, dyed, or altered. What you get is exactly how it grew.

➤ How fast will I receive my order?

Processing takes 1–2 business days, and shipping usually takes 3–5 business days, depending on your location. You’ll get a tracking number once it ships.

➤ Do you offer refunds or exchanges?

Due to hygiene and quality standards, all sales are final. But if something’s wrong with your order, contact us within 24 hours, we’ll make it right.

➤ Do you offer discounts or promo codes?

Yes! Subscribe to our email list or follow us on social media for exclusive offers, early access, and seasonal discounts.

➤ Is my payment and personal information secure?

Yes, our website uses SSL encryption and secure payment gateways to protect your information every step of the way.

➤ Can I get help choosing the right hair for me?

Absolutely. Use our chat app or contact form to reach us directly, we’re here to guide you in picking the right length, texture, and style for your look.

➤ Do you ship internationally?

We currently ship within [insert countries/regions]. If you're outside our shipping area, send us a message, we’ll do our best to help.